WoodSpring Suites Augusta Riverwatch

There was an issue with my key card the day I checked in, however it was resolved. I'd like to add that I appreciate the act of kindness extended by the General Manager Phylicia. I hope I spelled her name correctly. She apologized for the inconvenience caused by the handling of the situation regarding the key card. She was gracious and extremely professional and for this I am Grateful. I will certainly consider returning to this hotel should the need arise. Thank you. Donzella Hendrix

If your hotel card stops working dont expect to get in your room after 10 maybe 12 at the latest. I Sat in the front lobby hallway for 2.5 hours 3:20-6:07, during that time 7 calls to the 500 number for after hours check ins or key card problems. After working a 12 hour night shift. The lady called the District Manager 3 times and they said someone was on the way. Well 2.5 hours later still nothing. The receptionist door left wide open for anyone to just walk in and do or take whatever they want. Needless to say if you need anything what so ever after the front closes even if you can't get in a room you paid for your out of luck. If I could attactch a photo of receptionist door open I would. No way I would want someone working for me that leaves money and Buisness items unlocked and unattended. Will be filing a complaint with a request for compensation.

I enjoyed my experience. Best extended stay I've experienced. This was a safe , friendly environment and very clean. I will recommend this to others.