Crowne Plaza North Augusta by IHG

My stay at the Crowne Plaza North Augusta was nothing short of exceptional. From the moment I walked through the doors, the staff made me feel welcomed, valued, and genuinely appreciated. The level of professionalism and attention to detail was outstanding. The rooms were spotless, comfortable, and thoughtfully designed — everything felt elevated and intentional. The atmosphere throughout the hotel was calm, classy, and well-maintained. It’s clear that leadership takes pride in the guest experience. What truly set this location apart was the service. Every interaction — from the front desk to housekeeping — reflected consistency, warmth, and excellence. It’s rare to find a place that delivers both comfort and top-tier hospitality, but they absolutely did. If you’re staying in the North Augusta area, this is the place. Five stars isn’t generous — it’s deserved. I’ll definitely be back.

My first time ever staying at a Crowne Plaza hotel. We attended a event at SRP and then attended an event after at the Crowne Plaza and it was easier after having cocktails rather than driving. The rooms were clean from the front staff to the bell hop , very professional and efficient.

My wife was staying at this hotel alone, and shortly after checking in, she had a very frightening experience that caused her to feel completely unsafe. The same employee who checked her in and personally handed her the room key later went to her room and began banging aggressively on the door. At the time, my wife was in the shower. She called out through the door that she was in the shower and could not open it. Despite this, the employee—James—continued to bang on the door and demanded that she open it to identify herself and provide her ID. This made no sense, as he already knew who she was and had just checked her in moments earlier. He persisted multiple times, insisting she open the door. This behavior terrified my wife. She felt unsafe, vulnerable, and unsure of what to do, especially as a woman alone in the room. I was on the phone with her during the incident and heard everything unfold in real time. Because of how unsafe she felt, my wife made the decision to leave the hotel and check out immediately. No guest—especially a woman staying alone—should ever be made to feel frightened or pressured like this by hotel staff. This experience was extremely disappointing, and I will be contacting corporate to report this incident. This type of behavior is completely unacceptable, and no one should ever be made to feel this way while staying at a hotel.