BabyCakes Café

Every time I’m in Augusta, I make it a point to stop by Baby Cakes. The owner is always so warm and welcoming—it’s more than just a transaction, she takes the time to chat and makes you feel like a valued guest, not just another customer. The cupcakes are amazing—so much so that now my friends always ask me to bring some back whenever I visit. Great people, great service, and incredible treats. Highly recommend!

Went in on my birthday and Tiara was friendly and so helpful for helping pick out several flavors of cupcakes! She made my day and the icing on top was they were so delicious 😋. So glad I googled cupcakes in the CSRA and she came up highly recommended and I understand why! Do yourself a favor and go support and give her a try with her delicious flavors! Definitely gained a new customer!

I stopped in today because I recently purchased food from this location and genuinely enjoyed it. I had the pasta salad and thought it was good, which is why I fully intended to return and continue supporting this business. Unfortunately, today’s interaction completely changed that. When we walked in, I was greeted and I returned the greeting. The employee then made a passive aggressive comment implying that no one had spoken, so I clarified that I had said hello. The exchange immediately felt uncomfortable, unnecessary, and unwelcoming. I found it very off putting that the focus appeared to be on whether a customer spoke loudly or enthusiastically enough rather than simply providing a pleasant and respectful experience. The employee has no way of knowing what customers may be dealing with in their personal lives. Because of this interaction, my husband and I chose to leave immediately. For context, during my previous visit I spent around $60 on several items, so this feedback is not coming from a lack of interest in supporting the business. It’s genuinely unfortunate to leave a review like this, as the product itself was good. However, customer service matters just as much as the food, and because of this experience, we will not continue to support this business.