PetSmart

I am continually frustrated with whoever does the ordering and inspecting of the ordering when it comes in for the reptile department. For months, I have been buying hornworms, superworms and flightless fruit flies, and either they are 1) not in stock, 2) horrible quality or dead inside the packages, or 3) not as described on the package. When I shop elsewhere, I get exactly what I shop for, what the package states, and in good living condition- I just have to drive to Aiken or Augusta to get it. The flies last approx a month as they reproduce in the package. I got exactly one meal from yesterday's package. 8.99$ for one meal for a baby chameleon is utter nonsense. And three dead hornworms, 4 to a pack is 10$. Why even put the package on the shelf?! If they are dead or too small to eat, why even accept that order in the first place? The only reason I placed an extra star rating is because the girl at the cash register last night is always so helpful and discounts for dead worms. She is the most helpful person in that entire store, always answering questions and helping find things while running the register. If you try to find someone else, they are non existent. Seriously need to consider new management in the reptile department. This has been going on for months. Why on earth would anyone want to buy a pet from your store if they cant feed it?

They are so sweet and helpful. I've been having issues setting up my tank with water levels. I'm almost ready for fish thanks to the awesome employees ☺️. I also brought my dog Sally to get new toys ❤️. My go to pet store.❤️

Be cautious when choosing the $29 quick wash package. We were told they could not guarantee our dog would be completely dry due to the “time frame” of that package, and we were encouraged to upgrade in order for him to be fully dried. This was frustrating and disappointing. When we followed up, we were told this was company policy; however, after contacting corporate, we were informed that this is not an actual policy. The experience felt misleading and left a bad impression with Staff.